Eistira who are we?

More information about our company and what we do

Delivery

More information on delivery and delivery

Payment

Information on payment methods and benefits

Privacy Policy

All privacy information on the site

Delivery

Dear customers, we hereby inform you that it is possible to pay for the products upon delivery from 15.09.2021. This type of payment is available in the following countries:

  • Croatia
  • Slovenia
  • Bulgaria
  • Austria
  • Poland
  • Czech Republic
  • Romania

In this way, we have provided our customers with greater comfort when buying our products. What you need to do to order the products and pay for them when you pick them up is that when you get to the payment page, select the option to pay by download and confirm the order.

By paying upon delivery, you do not bear any additional costs, you only pay the invoice, the price of the product and the delivery costs.

Due to business improvement and greater flexibility, our products can be paid by credit card, Paypal payment and Bank transfer.

We accept payment on delivery for certain countries within the EU, payment by credit card, direct bank transfer and Paypal.

A transaction with an indication of eistia will appear in your bank account, in addition to which the funds may be in the option of retained funds for some time.

Payment

The products listed on the website come from international retailers and are not usually stored in any of our distribution centers. Delivery times may vary depending on the seller and various other reasons (public holidays, country of origin, etc.). They are calculated based on the speed at which the merchant usually delivers the item to our hub and the transit times from our international hubs to your country.

It all depends on the country, in general you can find delivery information here . Shipping speed depends on the method of delivery, economy delivery is good for EU countries and arrives very quickly. If you need express express delivery within a day or two use express delivery, this is DHL express delivery. DHL guarantees you the speed and safety of your shipment.

Proizvode dostavljamo u gotovo sve zemlje sveta.

In order for our work to function as efficiently as possible, we send all your items directly to the courier. Most couriers have the option to pick up the package from their offices or arrange a pick-up yourself if you are in an area where the courier does not have service

You can return most items for money in our sales or replace them within 14 calendar days from the date of delivery, if they are still in the original packaging. At Eistria, all our products are unused and in their original packaging. However, errors and deficiencies may occur due to the manufacturer or logistics. We will do our best to solve your problem as soon as possible.

Some of our products come with an international warranty, so if there is a manufacturer error in your shipment, please contact us and we will notify you of the next step. However, if the problems are due to us, we will accept your product and replace it with a new one.

If for any reason you are not satisfied with the purchase or it has not been shown to you as advertised, eistria will issue you a full refund or storage credit for the product, provided that it is returned to us in the shipped condition and in the original packaging. We will also pay the return shipping cost if it is the result of our mistake.

Requesting a return is easy. Please note that you can return the products within 14 calendar days of receiving them. You can contact us via our 24-hour live chat support.

When we receive your request, we will arrange the collection of items and our courier partners will invite you to schedule a collection at your most convenient time. Refund will be processed as soon as we receive the item from you. It can usually take 5-10 business days for funds to be credited to your account, depending on your bank’s refund process.

Questions and answers

Da, mi smo legitimna, fizički postojeća kompanija sa dozvolom za prodaju lekovitog bilja, suplemenata, kozmetike, meda, čajeva i biljnih mešavina. Možete biti sigurni da se proizvodi koje kupujete čuvaju u odličnoj higijeni, na potrebnoj temperaturi i pod nadzorom naših organa.

Svi proizvodi su registrovani u EU i mogu se slobodno distribuirati širom celog sveta.

Za firme i distribuere posebne pogodnosti.

We offer excellent service and we will do our best to keep you satisfied. If you have any questions or concerns, please contact us at [email protected] to try to meet your expectations.

If you want to share your observations, opinions and questions about plants, herbal medicine or other topics, you can do so as a comment on the product. Please note that our company does not tolerate false information, defamation, unproven allegations, illegal actions, insults and rude behavior and reserves the right to edit your comments to which you agree when posting them.

You can get professional help from a nutritionist and phytotherapist, interpretation of findings, creation of a nutrition program, creation of a supplementation program, advice related to changes in personal habits, creation of combined programs, recommendations when buying supplements from our certified experts. Basic consultations are free of charge, while analysis and program creation are charged according to the current one price list . Consulting services when purchasing products are free of charge. Our customers who use our nutrition services and buy our products will receive special benefits.

For the use and combination of supplements, minerals and vitamins, the use of teas, essential oils, it is necessary to be professionally trained. To properly use supplements for the right problems, sometimes it is not enough to just read the article and drink everything on your own. First of all, it is necessary to consult a doctor if this supplement or several supplements may not interact with the medicine you are taking, and after that you can contact us with special requests, questions and advice. It is recommended that you do not do anything on your own, always consult a professional.

Everyone can contact us, but in some cases for which we are not competent, we will try to help by referring you to a specialist who will be of help to you. For this reason, we have made contact with many medical institutions around the world. We can organize your examination and treatment in world-renowned clinics. in this way we provide you with a complete service of counseling and assistance in the full sense of the word.

It all depends on the country, in general you can find delivery information here . Shipping speed depends on the method of delivery, economy delivery is good for EU countries and arrives very quickly. If you need express express delivery within a day or two use express delivery, this is DHL express delivery. DHL guarantees you the speed and safety of your shipment.

You can resell our products because we are also wholesalers. If you have a registered company, contact us, we will give you an offer that you cannot refuse. You will get amazing discounts on these competitive and low prices.

We offer you:

  • teas
  • essential oils
  • cold pressed oils
  • liquid extracts
  • dietary supplements
  • herbs
  • meleme
  • honey-based products
  • natural honey
  • spices
  • vitamins and minerals from reputable manufacturers
  • natural cosmetics and many other products

Special benefits for companies registered in the EU.